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🕵️ Troubleshooting

Getting stuck during the app set up? We got you. Here are a few tips and tricks, crowd sourced by families who have been using the tech, for a few times or many times.

Tips to get good contact quality

If you’re having difficulty getting good contact quality, try the following:
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No sound when activating Outputs

If Outputs are not making sounds when activated, check the following:

  1. In the Control Settings, check that "Mute Sounds" is disabled.

  2. Check that your device has the sound volume turned up.

  3. If using an iPhone, check that the Ring/Silent switch on the side of your device is not on.

  4. Ensure headphones are not connected to the device (Bluetooth or wired).

  5. Restart the device.
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Headset Not Discovered

If your Muse headset is not appearing in the list of discovered headsets:

  1. Ensure Bluetooth is turned on.

    1. Open the iOS Settings app and go to Bluetooth. Ensure Bluetooth switch is on.

  2. Ensure Think2Switch app is permitted to access Bluetooth.

    1. Open the iOS Setting app and go to Apps -> Think2Switch. Ensure Bluetooth switch is on.

    2. If the Bluetooth setting isn't there, that means the Think2Switch app hasn't tried to access Bluetooth yet. Follow the instructions in Connecting your Headset.

  3. Update headset firmware.

    1. To update firmware, download the Muse app from the Apple App Store and follow the update instructions.

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